Returns

Distance Selling Regulations:

Chain Reaction Cycles conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order.
We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things,
the items are damaged or faulty upon receipt or you simply don't like what you've ordered. 

I need to return an item for a refund/exchange

As long as the item is not fitted or used we're happy to receive it back for a refund or exchange:

♦  Goods can be returned within 12 months of purchase
♦  Goods must be in original packaging and packed to prevent damage during transit
♦  Goods must not be fitted or used

What happens next?

♦  We will notify you via e-mail upon receipt of goods.
♦  We will carry out your instructions as indicated on your returns form (subject to stock availability).
♦  Full monetary refund will be issued for all items returned within 30 days of receipt.
♦  A CRC voucher refund will be issued for all items returned beyond the 30 day point.

I have received an incorrect item

Believe it or not we do make mistakes on the odd occasion! If we've sent you a part which is different to what is listed on your invoice we will happily exchange it and pay your first class postage costs for returning the item.

♦  You must notify us within 7 days of receipt.
♦  Goods must be in original packaging.
♦  Goods must not be fitted or used.
♦  Please include a postal receipt
♦  We will refund postage costs but only Royal Mail 1st Class or Standard Parcels for larger items.
♦  You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.

Monday - Saturday 07.30 am - 17.00 pm
( contact through email, we respond 24 hours )

Sorkampal Store
www.sorkampal.com
Address :
Jl. Kemuning Raya Indah
Batam
Kepulauan RIAU
Indonesia 67573

Phone: +6262978221
Fax: +6262978222

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