Distance Selling Regulations:
Chain Reaction Cycles conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order.
We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things,
the items are damaged or faulty upon receipt or you simply don't like what you've ordered.
I need to return an item for a refund/exchange
As long as the item is not fitted or used we're happy to receive it back for a refund or exchange:
♦ Goods can be returned within 12 months of purchase
♦ Goods must be in original packaging and packed to prevent damage during transit
♦ Goods must not be fitted or used
What happens next?
♦ We will notify you via e-mail upon receipt of goods.
♦ We will carry out your instructions as indicated on your returns form (subject to stock availability).
♦ Full monetary refund will be issued for all items returned within 30 days of receipt.
♦ A CRC voucher refund will be issued for all items returned beyond the 30 day point.
I have received an incorrect item
Believe it or not we do make mistakes on the odd occasion! If we've sent you a part which is different to what is listed on your invoice we will happily exchange it and pay your first class postage costs for returning the item.
♦ You must notify us within 7 days of receipt.
♦ Goods must be in original packaging.
♦ Goods must not be fitted or used.
♦ Please include a postal receipt
♦ We will refund postage costs but only Royal Mail 1st Class or Standard Parcels for larger items.
♦ You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.
Monday - Saturday 07.30 am - 17.00 pm
( contact through email, we respond 24 hours )
Jl. Kemuning Raya Indah